Shipping policy

At Maki Lab, we’re committed to delivering your matcha and handroll essentials as fresh and swiftly as possible 💚

🌏 Where We Ship

We currently ship nationwide and to select international destinations.
If you don’t see your country at checkout, please contact us — we’d be happy to help arrange a custom order.

📦 Processing Time

All orders are processed within 1–3 business days.
Once shipped, you’ll receive a confirmation email with your tracking number.

Note: During holidays or special promotions, processing times may be slightly longer.

✈️ Delivery Times

• Local Orders (Domestic): 2–5 business days

• International Orders: 7–14 business days (depending on region and customs)

💸 Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.
We occasionally offer free shipping promotions — follow our newsletter to stay updated! 🌸

🍵 Sustainability Promise

We use eco-friendly packaging to protect our planet and preserve the freshness of your matcha.

🕊️ Lost or Delayed Packages

If your order hasn’t arrived within the estimated time, please reach out to our support team — we’ll track it down and make it right.